Service Level Agreement For Hospital

Berbée, R.G., Gemmel, P., Droesbeke, B., Casteleyn, H. and Vandaele, D. (2009), “Evaluation of hospital service level agreements,” International Journal of Health Care Quality Assurance, Vol. doi.org/10.1108/09526860910975599 As far as we know, no other studies have evaluated the effectiveness of ALS in the health field. While a fairly large amount of scientific literature deals with ALS in the ICT world, this literature is often very specific and cannot always be applied to other service sectors. The results of this study are limited, as they are based on only one Belgian institution. Other restrictions are the design of post-test research and the uneven distribution of respondents among the different SLAs. Among the recommendations for future research is the application of the questionnaire in other Belgian hospitals and in environments where a preliminary test and a post-test test can be carried out. The document is based on a theoretical framework indicating the variables that influence the relationship between the use of a given governance mechanism and performance, a new instrument was developed and applied to a comfort sample of 107 ALS clients of a Belgian hospital. SLAs are useful for hospitals because they improve understanding of processes, encourage people to think about performance measurement and, in some cases, improve services. The main benefits of ALS are not really in improving relationships and better matching client needs, but in improving process allocation and improving performance measurement.

The questionnaire in this study is a useful and reliable tool for assessing internal SLAs from a client`s perspective. The aim of the document is to evaluate the development and use of service level agreements (SLAs) in a Belgian hospital from a client`s point of view. Copyright © 2009, Emerald Group Publishing Limited . . . . . International Journal of Health Care Quality Assurance.